John Collins

Managing Editor Intercom

John is responsible for the award winning Inside Intercom blog ( and its associated podcast and books, as well as social media and other content marketing projects at Intercom. Thousands of people visit Inside Intercom every month to read a mix of articles on product management, customer support, design and startups – strengthening Intercom’s brand amongst its target audience, and generating significant new business for the company. Inside Intercom differs from other corporate blogs in the evergreen nature of its content, which continues to generate traffic long after publication.
John is a former journalist and editor with over 20 years experience covering technology and business issues, most recently for The Irish Times. He has covered major events such as Macworld and the Consumer Electronics Show, and interviewed industry leaders from Bill Gates to Marc Andreessen.